Frequently Asked Questions
Everything you need to know about your EIO experience.
What is the standard shipping time for electronics?
We offer express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronic devices purchased through EIO come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
You can return items within 30 days of delivery. Please note that opened electronics must be in original condition with all accessories and packaging to be eligible for a full refund.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna for larger tech purchases.
Are your products brand new or refurbished?
EIO specializes in brand new, factory-sealed electronics. If an item is refurbished, it will be clearly labeled in the product title and description with a specific grade rating.